General Policy

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Breadcrumb Abstract Shape
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General Policy – TCFprep.ca

Welcome to TCFprep.ca! We are committed to providing a secure, transparent, and user-friendly experience. This General Policy outlines the terms of use, privacy practices, and our return and refund procedures. By accessing or using our website and services, you agree to the following policies:

1. Acceptance of Terms

By using TCFprep.ca, you agree to comply with all policies outlined herein. If you do not accept these terms, please do not use our services.

2. Services Provided

TCFprep.ca provides resources and personalized support for individuals preparing for the TCF (Test de Connaissance du Français) exam, including:

  • Study materials

  • Online resources

  • Subscription services

3. User Responsibilities

  • Users of all ages are welcome to use our services.

  • You must use our services lawfully and respectfully.

  • Keep your login details confidential. You’re responsible for all activity under your account.

  • Account sharing is prohibited and may lead to termination.

4. Payment and Subscription

  • All fees and taxes must be paid as applicable.

  • Payments are processed via secure third-party gateways. We do not store payment info.

  • Subscriptions are non-recurring and will not auto-renew.

  • All purchases are final and cannot be canceled or refunded once completed.

5. Return and Refund Policy

  • All sales are final. We do not offer refunds for any purchases or subscriptions.

  • If you have any questions or require assistance, please contact us at:

6. Privacy Policy

We respect your privacy and are committed to protecting your personal data. Key points include:

a. Data We Collect:

  • Personal info (name, email, phone)

b. How We Use Your Data:

  • To provide and manage your account and services

  • To improve performance and user experience

  • To contact you with updates, and alerts

  • For business operations and legal compliance

c. Sharing Your Data:

Your data may be shared with:

  • Service providers

  • Business affiliates or partners

  • Public authorities, if legally required

  • During business transfers (e.g., mergers)

  • Never without your consent

d. Data Retention:

We retain personal data only as long as needed for business and legal purposes.

e. International Transfers:

Your data may be transferred and processed outside of your region. We ensure adequate safeguards are in place.

f. Children’s Privacy:

Our services are not intended for users under 13. If we unknowingly collect such data, it will be deleted.

7. Intellectual Property

All content, design, logos, and materials on TCFprep.ca are the property of TCFprep.ca and protected by copyright laws. Reproduction is prohibited without prior written consent.

8. Prohibited Conduct

You may not:

  • Harass, abuse, or threaten others

  • Engage in illegal activity on the site

  • Attempt to hack or access other users’ accounts

  • Use bots or scraping tools

9. Limitation of Liability

TCFprep.ca is not liable for:

  • Loss of data or profit

  • Service interruptions

  • Any indirect or incidental damages

We strive to maintain accurate and up-to-date content, but do not guarantee its completeness or reliability.

10. Modifications to Policies

We may update these policies at any time. Changes will be posted on this page, and your continued use of the website means you accept them.

11. Governing Law

These policies are governed by the laws of Canada, and any disputes will be handled in courts located in Toronto.

12. Contact Us

We’re here to help with any questions or concerns:

PRICES

TESTS TAKEN FROM THE REAL TCF EXAM

Make your choices, register, and get started today

BASIC

$ 24
99
Access: 15 Days
  • 5 Listening Comprehension Tests
  • 5 Reading Comprehension Tests
  • 30 Written Expression Topics
  • 40 Oral Expression Topics
Join Now
version 2025

STANDARD

$ 39
99
Access: 1 Month
  • 10 Listening Comprehension Tests
  • 10 Reading Comprehension Tests
  • 70 Written Expression Topics
  • 100 Oral Expression Topics
Join Now
version 2025

PREMIUM

$ 59
99
Access: 2 Months
  • 20 Listening Comprehension Tests
  • 19 Written Comprehension Tests
  • 125 Written Expression Topics
  • 160 Oral Expression Topics
Join Now
version 2025

GDPR Information Notice for TCF Candidates

About the TCF and Data Protection

France Éducation international (FEI), a public administrative body, offers the Test de Connaissance du Français (TCF) to assess French language proficiency. FEI processes candidates’ personal data in accordance with French Data Protection Law no. 78-17 of January 6, 1978 (as amended), and the EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

Data Controller

France Éducation international (FEI)
1, avenue Léon Journault, 92318 Sèvres, France.

Purpose of Data Processing

Personal data is used to manage all aspects of the TCF, including:

  • Registration and test administration

  • Assessment of oral and written skills

  • Quality control and improvement of tests (e.g. psychometric analysis, AI tool development, examiner training)

  • Scientific research in language assessment

  • Fraud prevention and detection

  • Statistical reporting

Legal Basis for Processing

Data is processed based on:

  • A task in the public interest (Art. 6(1)(e), GDPR)

  • Legitimate interest (Art. 6(1)(f), GDPR), including innovation and fraud prevention

  • Legal obligation (Art. 6(1)(c), GDPR), including mandatory data sharing with the Caisse des dépôts et consignations for candidates in France

Who Can Access Your Data?

Access is limited to:

  • Authorized FEI personnel

  • Staff at your test center (during your certificate validity)

  • Authorized subcontractors (e.g. for certificate printing)

  • Researchers conducting approved analyses

Organizations to which you present your TCF certificate may verify its authenticity via QR code. If you refuse, the certificate’s validity cannot be confirmed.

Some anonymized test responses may be used for recognition of the TCF by official bodies, including outside the EU.

What Data is Collected?

  • Identification data: name, birth info, nationality, photo, signature, language, ID numbers, and—for certain tests—contact details and passport number

  • Test-related data: exam dates/locations, written/oral responses, recordings, reasons for taking the test, and supporting documents (accommodation, absence, etc.)

  • Results: CEFR language level

  • Additional use: Content of answers may be used for research, with data pseudonymized to protect identities

Since October 2024, a hybrid correction method is used: human and AI-based (FIDELIA), with a third human correction in case of major discrepancies. AI is never the sole basis for grading.

Directly identifying data is not used to develop the AI correction tool.

Data Retention Period

Data is stored for up to 10 years unless otherwise specified:

  • Incomplete registrations: 6 months

  • Signature: 3 years

  • Oral recordings: 2 years

  • Supporting documents: 1 year

  • Absence justifications: per accounting regulations

  • Fraud-related data: duration of sanction or 10 years for disciplinary records

International Data Transfers

Test centers may be located outside the EU. While privacy laws may differ, only your chosen test center will have access to your data and results during the validity period.

Your Data Rights

Under GDPR and French law, you may request:

  • Access

  • Rectification

  • Deletion

  • Restriction

  • Objection (where applicable)

To exercise your rights, contact:
Email: dpd@france-education-international.fr

Online form (via FEI website)
Post:
Délégué à la protection des données
France Éducation international
1 avenue Léon Journault
92310 Sèvres Cedex

If your rights are not respected, you may file a complaint with the CNIL (Commission nationale de l’informatique et des libertés).