Contact Us

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We're Always Eager to Hear From You!

Email

tcfprep.ca@gmail.com

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Reach Out to Us Anytime!

    FAQ’S

    Your TCF Canada Exam Questions Answered

    Clear Answers for a Smooth TCF Canada Journey

    What services does TCFprep.ca offer?

    TCF Canada provides information about the TCF exam, registration details, preparation resources, and guidance for immigration or study applications.

    How can I contact TCF Canada for support?

    You can contact TCF Canada through the "Contact Us" page on our website, where you'll find options for email, phone support, and a contact form.

    Where can I find study materials for the TCF exam?

    Study materials are available on our website, TCFprep.ca including recommended resources, and links to official preparation guides.

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    GDPR Information Notice for TCF Candidates

    About the TCF and Data Protection

    France Éducation international (FEI), a public administrative body, offers the Test de Connaissance du Français (TCF) to assess French language proficiency. FEI processes candidates’ personal data in accordance with French Data Protection Law no. 78-17 of January 6, 1978 (as amended), and the EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

    Data Controller

    France Éducation international (FEI)
    1, avenue Léon Journault, 92318 Sèvres, France.

    Purpose of Data Processing

    Personal data is used to manage all aspects of the TCF, including:

    • Registration and test administration

    • Assessment of oral and written skills

    • Quality control and improvement of tests (e.g. psychometric analysis, AI tool development, examiner training)

    • Scientific research in language assessment

    • Fraud prevention and detection

    • Statistical reporting

    Legal Basis for Processing

    Data is processed based on:

    • A task in the public interest (Art. 6(1)(e), GDPR)

    • Legitimate interest (Art. 6(1)(f), GDPR), including innovation and fraud prevention

    • Legal obligation (Art. 6(1)(c), GDPR), including mandatory data sharing with the Caisse des dépôts et consignations for candidates in France

    Who Can Access Your Data?

    Access is limited to:

    • Authorized FEI personnel

    • Staff at your test center (during your certificate validity)

    • Authorized subcontractors (e.g. for certificate printing)

    • Researchers conducting approved analyses

    Organizations to which you present your TCF certificate may verify its authenticity via QR code. If you refuse, the certificate’s validity cannot be confirmed.

    Some anonymized test responses may be used for recognition of the TCF by official bodies, including outside the EU.

    What Data is Collected?

    • Identification data: name, birth info, nationality, photo, signature, language, ID numbers, and—for certain tests—contact details and passport number

    • Test-related data: exam dates/locations, written/oral responses, recordings, reasons for taking the test, and supporting documents (accommodation, absence, etc.)

    • Results: CEFR language level

    • Additional use: Content of answers may be used for research, with data pseudonymized to protect identities

    Since October 2024, a hybrid correction method is used: human and AI-based (FIDELIA), with a third human correction in case of major discrepancies. AI is never the sole basis for grading.

    Directly identifying data is not used to develop the AI correction tool.

    Data Retention Period

    Data is stored for up to 10 years unless otherwise specified:

    • Incomplete registrations: 6 months

    • Signature: 3 years

    • Oral recordings: 2 years

    • Supporting documents: 1 year

    • Absence justifications: per accounting regulations

    • Fraud-related data: duration of sanction or 10 years for disciplinary records

    International Data Transfers

    Test centers may be located outside the EU. While privacy laws may differ, only your chosen test center will have access to your data and results during the validity period.

    Your Data Rights

    Under GDPR and French law, you may request:

    • Access

    • Rectification

    • Deletion

    • Restriction

    • Objection (where applicable)

    To exercise your rights, contact:
    Email: dpd@france-education-international.fr

    Online form (via FEI website)
    Post:
    Délégué à la protection des données
    France Éducation international
    1 avenue Léon Journault
    92310 Sèvres Cedex

    If your rights are not respected, you may file a complaint with the CNIL (Commission nationale de l’informatique et des libertés).